Support Processes – Resource Management

Support processes describe how the necessary resources are determined and provided in order to

  • ensure our in-house work is carried out as effectively as possible and to
  • offer products and services that meet the complete satisfaction of our customers.
Logistics: Rapid parts supply

Management of Basic and Master Data

Management of basic and master data details processes relating to the recording, creation, amendment and release of parts lists, work plans, material master data, customer master data, supplier master data, personnel master data and time studies. All data used are entered in the SAP system.

Management of Documents and Records

The corporate process Management of documents and records describes how internal documents should be created/amended and how external documents (delivery notes, certificates, etc.) should be administered.

Records relating to legal requirements in the fields of the environment, occupational safety, export, import, and energy policy are reviewed at regular intervals; revisions are recorded and their compliance assessed. Corrective measures may be established, the implementation of which shall be monitored and assured. Access to records of legal requirements is ensured by the structure of the documentation; all employees are trained in its proper handling.

0203 Human Resources Management

Human Resources Management encompasses the following main processes:

  • Personnel planning
  • Personnel development
  • Personnel support
  • Recruitment

Provision of Infrastructure

Provision of infrastructure encompasses the main processes relating to the maintenance and repair of buildings, machinery and equipment, as well as processes covering the provision and monitoring of inspection and testing equipment.

Strategic Purchasing

The corporate process Strategic purchasing encompasses the purchase of raw materials and components, as well as the selection and evaluation of suppliers. Purchased parts may only be used if they meet the stipulated quality requirements vis-à-vis type, material, design, grade, etc. The quality of all parts, semi-finished products and finished products passing through the business must be guaranteed at all times.


The corporate process Marketing includes the main processes of market observation, product range determination, pricing, distribution, market presentation, creation and publication of sales material and customer relationship management.