National Service Manager

Position: Manager
Field of activity: Service/Customer Service
Country: Australia
Location / region: Melbourne

About the Role

Reporting directly to the Managing Director, the National Service Manager is responsible for leading all service-related activities nationally. You will play a key role in training internal and external service teams, managing operational performance, driving service growth initiatives, and ensuring the highest levels of customer support.

National Service Manager

Key Responsibilities

• Deliver training to internal service personnel and external service partners (KPs)
• Liaise with Head Office (CKC) on all service-related matters

• Oversee the service department's sales and profit performance, implementing corrective actions as needed

• Set and maintain service pricing and perform accurate price calculations

• Assess and approve warranty claims

• Communicate regularly with key customers and service partners

• Manage and resolve customer complaints relating to service delivery

• Ensure all staff are updated with the latest classified service information

Service Growth and Development

• Identify and pursue opportunities to increase service revenue and value-added offerings

• Develop strategies to expand service contract coverage and improve customer retention

• Analyse market trends and competitor offerings to drive improvement

• Collaborate with Sales and Marketing on promotions and campaigns

• Drive service efficiency and customer satisfaction through KPIs such as first-time-fix rate and response times

• Support rollout of new digital tools and service platforms

• Promote alignment and efficiency across the service team

• Trade qualification in a mechanical or electrical field (compressed air experience highly regarded)

• Valid driver’s licence

• Strong background in servicing and repairing technical equipment

• Excellent communication and interpersonal skills

• Proven ability to lead and multitask in a dynamic environment

• Basic proficiency in Microsoft Excel and Outlook

• SAP Service Module experience desirable but not essential (training provided).

• Be part of a respected global brand

• National leadership role with impact

• Competitive remuneration and company benefits

• Ongoing training and development

• Supportive and collaborative team environment

Ready to Apply?

Apply now and become a key player in Kaeser Compressors' ongoing success.

Please note we will not be accepting applications submitted via a recruitment agency.

If you're a strategic service leader with a passion for excellence and a drive for continuous improvement, we want to hear from you.