COVID-19 Updates

Following on from our update on 27 May, it has been announced today that the current restrictions will remain in place in Melbourne for a further seven days with some small changes, while regional restrictions are proposed to begin easing from 11:59pm tomorrow night. 

This means that many members of our head office team will continue to work from home over this period. Service support remains available throughout Melbourne to essential businesses and services that will be operating throughout these restrictions. And, our warehouse remains operational. 

From 11:59 pm on Thursday 27 May until 11:59 pm on Thursday 3 June 2021 circuit breaker restrictions apply in Victoria. We remain open for business. Many members of our head office team will be working from home over this period, however rest assured they will be contactable as normal through our central switchboard (just phone 1800 640 611) or via email. Service support is available throughout Victoria to essential businesses and services that will be operating throughout these restrictions. For service support enquiries please phone 1800 853 133. Finally, our warehouse will remain operational. Please be assured that we continue to follow updates and adhere to guidelines from the Government, and that we will inform you if anything changes to the above information.

From 11:59 pm on Friday 12 February until 11:59 pm on Wednesday 17 February 2021 circuit breaker actions apply in Victoria. Please be assured that we are closely following updates and adhering to guidelines from the Government. We remain open for business - and we are available throughout Victoria to essential businesses and services still operating through the current restrictions, that require service support.

Restrictions are easing in metropolitan Melbourne from 11.59pm on Tuesday 27 October 2020. Please find below some important updates for this region:

Compressed air equipment & spare parts availability
At the new restrictions level - our warehouse in Melbourne remains open with a skeleton staff.

For spare parts enquiries phone 1800 640 611 or email us here 
For equipment enquiries phone 1800 640 611 or email us here 

Service Support in Victoria
Our Service Technicians in Victoria are once again available for full service support. For all of your service requirements just phone 1800 853 133 or email us here.  

Sales and Admin support in Victoria 
Our Victorian sales and admin teams are continuing to work remotely and remain available as usual to assist you with your enquiries. Just phone 1800 640 611 or email your enquiry to us here and we will come back to you. 

COVID Safe
Please be assured that all Kaeser locations and our field Service Technicians are COVID safe - and our Service Technicians have been well trained to comply.

If you have any questions or require any further information on this matter, then please do not hesitate to contact us by phone - 1800 640 611 - or email us here.

Stage 4 restrictions have come into place for metropolitan Melbourne this week, with the Mitchell Shire and regional Victoria moving to stage 3 restrictions from 11:59 pm on Wednesday 5 August. In light of these changes, please find below important information about the measures we have put in place to ensure that we can continue to support your compressed air requirements in the days and weeks ahead. 

Compressed air equipment & spare parts availability
Our warehouse in Melbourne will remain open with a skeleton staff. Our supply chain will also stay the same. Compressed air equipment and spare part orders will be subject to availability. 

For spare parts enquiries phone 1800 640 611 or email us here 
For equipment enquiries phone 1800 640 611 or email us here 

Continued support within Victoria
Our Service Technicians in Victoria will be on standby from 11:59 pm on Wednesday 5 August for emergency service support only. Our existing operating hours and corresponding rates will apply. We will require you to fill in a form to request emergency service support. This form can be requested by emailing us here.  

Our Victorian sales team is not able to travel within stage 4 restrictions, however we are happy to assist you with your enquiry. Please phone 1800 640 611 or email your sales enquiry to us here and we will come back to you. 

In addition, we have a skeleton admin and accounts team working from home who will be available as usual to assist you with such enquiries. 

Business as ‘usual’ outside of Victoria
For our customer’s operating outside of Victoria, our sales and service centres remain open and available to service your requirements as normal. They will continue to receive the same level of support from our Head Office team as usual. 

COVID Safe
Please be assured that all Kaeser locations and our field Service Technicians are COVID safe - and our Service Technicians have been well trained to comply.

If you have any questions or require any further information on this matter, then please do not hesitate to contact us by phone - 1800 640 611 - or email us here.

Stage 4 restrictions are currently due to be in place for the next 6 weeks - however please keep an eye on this webpage for our updates which we will continue to post as and when changes occur. 

There have been a number of significant changes this week in Australia due to COVID-19. This includes the closure of the VIC-NSW border that came into effect at midnight, and the return to stage 3 restrictions from midnight tonight throughout metropolitan Melbourne and the Mitchell Shire in Victoria. Both are currently due to be in place for the next 6 weeks. 

As a company we put in place rigorous hygiene measures some months ago in response to COVID-19. This included a number of mitigation measures to protect our employees at our facilities and in the field, as well as putting in place a business continuity plan in case of crisis escalation. You can read more below - see 'Combatting Coronavirus' - update from 7 April. Rest assured, all of these measures remain in place. 

We continue to provide comprehensive compressed air sales and service support Australia-wide. This includes the provision of two new services that were launched in April in response to COVID-19 - Contactless Service and the Compressed Air Assessment 4.0.

For all of your compressed air requirements just phone 1800 640 611 or email us your enquiry and we'll get back to you.

• We have communicated to all employees rules of conduct to prevent the spread of coronavirus.
• We are regularly communicating COVID-19 updates to our employees, including Government self-isolation guidance and what they should do if they feel unwell.
• Additional hand sanitation has been implemented with the provision of antibacterial hand sanitiser.
• We have provided employees with antibacterial wipes and instructions on additionally wiping down their desktop surface, keyboard / laptop and phone(s).
• Social distancing measures as per current Government requirements have been enforced. This may change and we continue to refer to the prevailing Government guidelines.
• We have enforced additional social distancing measures with our Service Technicians.
• A policy of restricted access at our facilities for visitors and contractors has been implemented.

• Our Service Technicians are now carrying antibacterial hand sanitiser with them and using this before entering and after exiting customer sites.
• Our Service Technicians continue to wear disposable plastic gloves when they carry out service work and use a new pair at each customer’s site they attend.
• As an additional precautionary measure when cleaning the compressor after service work is complete, our Service Technicians are using disinfectant spray and paper towels. This includes disinfecting the service doors and compressor control pad.
• Our Service Technicians are now carrying face masks with them and will wear this if required and requested for a site visit.
• Our Service Technicians are practicing social distancing and will follow any further measures you have put in place at your site. They will not shake hands with anyone.
• If a Service Technician feels unwell before a scheduled site visit, they will inform us and we will either arrange for a different Service Technician to attend, or rearrange your visit with you.

All employees are aware of the Government’s self isolation guidance. We are also constantly updating them with advice from the Government and Health Authorities regarding symptoms and what to do.

If a KAESER employee is displaying the symptoms of Coronavirus, or has come into contact with someone that has tested positive, they have been advised to immediately follow Government and Health Authority guidelines and to notify us. We will inform you as soon as is practically possible if they have been on your site as well as advise you of the outcome of their test results.

KAESER Compressors Australia Pty Ltd remains fully committed to supporting your business through these unprecedented times. If you have any questions or require any further information on this matter, then please do not hesitate to contact us.

Peter Eckberg
Managing Director

From the supply of air compressors and spare parts to comprehensive compressed air service support, KAESER Compressors has been serving compressed air users of all sizes and in all industry sectors Australia-wide since 1990. There is no doubt that we are all currently going through some challenging and unprecedented times, however our commitment to support your business has not changed;